Introduction
Thank you for choosing CatchON TV Pro IPTV. Our goal is to deliver a seamless, premium streaming service. We recognize that there may be times when you need to cancel or seek a refund. This policy outlines the conditions for refunds and the process to request them.
We encourage you to review the information below thoroughly before completing your purchase.
Refund Eligibility
Service Disruptions
A full or partial refund may be considered if CatchON TV Pro experiences a significant outage or technical failure that prevents you from accessing the service as expected.
- Requests will be reviewed individually
- You must provide documentation or screenshots of the issue
- The disruption must persist for at least three (3) consecutive days and severely impact your ability to use the service
- Minor issues, short-term glitches, or brief downtimes are not covered under this policy
Unsatisfactory Experience
If you are dissatisfied with the quality of the service or feel it does not meet the features advertised by CatchON TV Pro, you may submit a refund request.
- The issue must continue for at least three (3) days, even after completing all troubleshooting steps provided by our support team
- Refunds based on service dissatisfaction are evaluated case-by-case
- We strongly recommend reaching out to our support team first, as most technical issues can be resolved quickly with assistance
Non-Refundable Situations
Change of Mind
Refunds are not granted for accidental purchases, changes of mind, or misunderstandings after the subscription has started.
Please ensure you understand the product and service features before completing your purchase.
Device Compatibility
It is your responsibility to verify whether your device is compatible with CatchON TV Pro IPTV.
- We provide setup guides for supported devices
- If your device is not listed, please contact support before purchasing
- Refunds will not be issued for incompatibility or setup issues unless the problem stems from our end
How to Request a Refund
Step 1: Contact Us
Reach out to our support team within 24 hours of your purchase if you believe you’re eligible for a refund. You can contact us via our Contact page.
Step 2: Submit Required Information
Please include the following:
- Order number or transaction ID
- A detailed description of the issue
- Any supporting evidence (screenshots, logs, etc.)
Step 3: Review & Processing
We aim to respond within a reasonable time. Approved refund requests will be processed using the original payment method.
Partial Refunds
Partial refunds may be offered in special circumstances, based on:
- The duration of your subscription usage
- The nature and severity of the issue
- Which part of the service was affected
Partial refunds are granted at our discretion and are evaluated on a case-by-case basis.
Policy Revisions
This Refund and Cancellation Policy is subject to periodic updates. Any changes will become effective immediately once published on our website.
Contact Information
For inquiries or to submit a refund request, please contact us at:
📧 Use the Chat Button in our website Or simply reply to one of our emails.
Thank you for choosing CatchON TV Pro IPTV — your trusted source for reliable streaming.
